Human resources ( Essay Example | Topics and Well Written Essays - 500 words - 1

Human resources ( - Essay Example Further, performance management also entails the individual performance of the employees and accountability for individual performance enhances overall excellence in company management (Pulakos 113). One of the greatest challenges for managers is handling relationships with employees and talking about their performance. Since performance management expects excellent performance from employees, it might be difficult for managers to challenge employees whom they have a close relationship with. Sometimes it’s hard to tell off a friend for her performance due to fear of rejection or conflict. When a manager fails to undertake responsibilities of performance management by avoiding the conversation on some members, a question of proper performance management arises (Armstrong 77). There are several factors that lead to failure in performance management in the organization as a result of mistakes made by managers. To begin with some managers overlook the essence of conversation with employees for their poor performance and rather concentrate on the process of improving performance in the organization. The second mistake made by managers includes failure to outline a clear link between the strategy and the execution of the task. Thirdly, managers fail to put a distinction between good performance and poor performance such that no consequences are applied for poor performance. Finally, managers may leave the responsibilities of performance management to HR department thus employees feel uninspired and lose focus on objectives (Sydor 45). The biggest concern involved in performance management involves the skills and competency of handling performance. Many people fail on managing performance because they don’t possess the required skills or they don’t understand what performance management requires. For instance when a person is assigned the role of performance management and has

A Portfolio Reflection of Three Teaching Strategies and There Usage Essay Example for Free

A Portfolio Reflection of Three Teaching Strategies and There Usage Essay This writer has been teaching for the past twelve years; the introduction came at the University of the West Indies, Cave Hill Campus after graduating with a BSc. in Sociology and Politics where I first started tutoring in Introduction to Caribbean Politics and Sociology in the undergraduate programme. After three year of working in administration full-time and tutoring part-time, I decided that desk work was not for me as I felt as though I would go out of mind (literally, as the job held no challenges for me and there was no prospects of promotion to anything else but more ‘paper pushing’. To that end I applied to a number of universities in the United Kingdom and was successful. While studying in the United Kingdom for my Masters of Science in Criminology and Criminal Justice, I taught English as a Foreign Language to French and Italian students that summer in 1999. On return from the United Kingdom n September 1999, I started teaching in the Division of General/Continuing Education where I taught Caribbean Politics Society, Ethics and Citizenship (Cores) and Introduction to Sociology (Elective) to the general college student population; and resume tutoring in the Department of Government, Sociology and Social Work in the Faculty of Social Sciences, Cave Hill Campus. In April 2000 I started teaching in the Division of Commerce in the Department of Government and Political Studies and have since become the Head of the Department with responsibility for the Politics programme. During the summer of that year I lectured Introduction to Sociology in the Summer School Programme. I was asked to design a course for the Regional Police Training Centre to replace a previous course; this was called The Sociology of Crime and I was asked to teach the same. My interest in teaching also led me to create a number of courses at the college and one such course, The Sociology of Crime (Corrections Aspect) was adopted by the Training Division for an accelerated training course 2 for Prison Officers at Her Majesty’s Prisons; this I was also co-opted to teach as well. To date I remain the Head of Department, Government and Political Studies and I am a part-time lecturer/tutor in FOUN 1301 – Law, Governance, Economy and Caribbean Society at the Cave Hill Campus, a part-time lecturer in Drugs and Society (Summer School Programme), a part-time Tutor at the Regional Police Training Centre and Her Majesty’s Prisons Dodds. The portfolio has been defined as a systematic and organised collection of evidence used by the teacher and student to monitor growth of the students knowledge, skills, and attitudes in a specific subject area (Blake et al. 1995). Others (DeBruin-Parecki, et al. , 1997) have provided a more contemporary view which envisions the portfolio as â€Å"a purposeful, collaborative, self-reflective collection of student work generated during the process of instruction†. This paper is intended to help the writer to systematically gauge her progress toward the teaching profession by developing a portfolio. More importantly, it is intended to help other teacher candidates think reflectively on their decisions and experiences. Institutions of higher learning across the nation are responding to political, economic, social and technological pressures to be more responsive to students needs and more concerned about how well students are prepared to assume future societal roles. Faculty are already feeling the pressure to lecture less, to make learning environments more interactive, to integrate technology into the learning experience, and to use collaborative learning strategies when appropriate. The emphasis of learning to learn in curriculum reform has signaled to teachers to adopt student-centred strategies of teaching and different modes of assessment. The basis for the foregoing can be found in the Ministry of Education White Paper on Education Reform (1995). During the researcher’s years of teaching she has observed some unfavourable social skills being displayed by students in the classroom. Simple courtesies such as sharing or 3 saying â€Å"good-morning† appear to be disappearing from the habits of some students. This is symptomatic of the serious underlying problems in our society that need to be addressed urgently. The regularity with which some reference is made to the conduct of our youth, whether it is by teachers, parents, the media or society as a whole is disconcerting. If not curbed, these children take negative behaviours into their adult lives and this can be detrimental to the society as a whole. Cooperative/collaborative learning, portfolio assessment and problem solving/critical thinking, as an alternative assessment, are increasingly being used in higher education facilities around the world and here at the Barbados Community College, specifically in the Department of Government and Political Studies. Before embarking on this course of study, much of the knowledge this writer operated with and under was done based on what was never wanted as a student, the old way of mere â€Å"pallaring†. Notably, the change from listening to teachers teach and answering examination questions to taking the initiative to learn and demonstrating competence with self-selected evidence is a great challenge to the students. This paper first discusses the various constraints and difficulties of using, cooperative/collaborative learning, portfolio and problem solving/critical thinking as assessment and instructional strategies. The paper concludes with a discussion of the implications for successful use of these three strategies as a useful form of teaching and assessment can be measured at the same time. Included in this paper will be examples of artefacts of each teaching strategy along with a rationale and description of teaching strategy. It can be asserted that many students find the transition into Higher Education quite difficult, particularly if they have not studied for some length of time; also coming from the high school environment the same is obtained as many of these students have been ‘spoon fed’ and find it hard to adopt the new mode of teaching. It is against this backdrop that the writer layout this paper reflecting on various teaching strategies, namely Cooperative/ Collaborating Learning, Portfolios, and Problem Solving/Critical Thinking. Teaching strategies can be defined therefore as ways in which instructional material and activities are presented and conducted in an effort to meet the needs of every student. Notably, teaching strategies will vary from tutor to tutor and is usually based upon which method/strategy (ies) a particular tutor is most at ease in using and its effectiveness. On the other hand a teaching method is a way of presenting instructional materials or conducting instructional activities. The use of this portfolio is designed as an educational tool to present knowledge gain through thorough reading and based on the information presented by the various groups in the course. This teaching strategy can be used to improve the attitudes and performance of Tutors and Teachers within the classroom. It consists of reflections, artefacts and projections on each teaching strategy i. e. ooperative/collaborative learning, portfolios, and problem solving/critical thinking. Notably, establishing clear, practical classroom rules at the start of the school year can help you keep students on track to learning while promoting good behaviour and responsibility. Strategies focused on increasing student participation and learning were developed and implemented in three statics sections of varying sizes over the last two years. Overall student perception of these strategies and their impact on learning in three sections of different size is very favorable. In addition, analysis of student ratings grouped by cumulative GPA indicates different strategies are perceived as helpful by different groups of students. However, implementing a combination of strategies seems to help all groups. Many of these strategies work across all class sizes and do not require significant investment in technology or hardware. However, more work needs to be done to determine the effect of these strategies on actual student learning or performance. 5 A word of caution is appropriate. This paper describes different strategies but it is important to note that strategies by themselves may not improve student learning. How strategies are implemented by the instructor and the instructor’s attitude plays a significant role in student learning. An appropriate quote comes from Louis Schmier: â€Å"Education without caring, without a soul, without a spirit, without purpose beyond subject matter is as viable as a person with a brain but without heart. Pedagogy, technology, and techniques are no substitute for love and caring†. A Reflective Paper on the use of Cooperative/Collaborative Learning as a Teaching Strategy Cooperation is working together to accomplish shared goals. Within cooperative activities individuals seek outcomes that are beneficial to themselves and beneficial to all other group members. Cooperative learning is the instructional use of small groups so that students work together to maximise their own and each others learning. The idea is simple. Class members are organised into small groups after receiving instruction from the teacher.

The Courier And Parcel Service Companies Marketing Essay

The Courier And Parcel Service Companies Marketing Essay The customers groups presented in figure 1 have similar requirements from their carious, such as fast shipments, low costs and high quality. However, they may differ in many ways, for example frequent demand and size of shipments. To compete in the global market, UPS provides to all their customers the most trustworthy and professional solutions in distribution and logistics. To better enhance their customers satisfaction, Courier companies has created value for their shareholders and sharing responsibility for their world. To provide real update system that track customers shipment, united parcel service for example has implemented UPSNET systems that keep tracking the shipment for long distance (around 500,000 miles) as well as satellite tracking that tracks thousands of packages in daily basis day and connect roughly 1.300 united parcel service distribution plants in 46 different nations. Furthermore, courier companies have focusing on keep benefits for their customers by placing increasing emphasis on the faster service, accuracy and timed delivery together with some ability to their customers to track packages. Responding to their customers needs, a parcel service company has recently adapted new technology namely; Delivery Information Acquisition Device (DIAD), (a custom-built electronic data collector). By adapting this new technology, courier and parcel service companies have are currently capture both delivery information and customers signatures. This data then entered into the DIAD and transmitted over the cellular network through telephones. DIAD system that has recently implemented provides the following benefits for the customers of courier and parcel service companies: Direct access to customers delivery information (more than five million for parcel service packages daily). Customers can track their shipment by phone mobile; customer shipments can be given real-time information on delivery status. A high degree of reliability as a result of the services redundancies and backup systems. The customer services at courier and parcel service companies always provides customers with all information that they need, exactly time about shipment arrives and who has received it is the most important information customers want to know. With many advance technologies adapted, courier and parcel service companies offers truly superlative service, both to merchants and to their customers, and can deliver to any part of the world. To better satisfy customers, courier and parcel service companies focus on certainty, safety and punctuality. Courier and parcel service companies always focus on satisfying our customers in term of politeness and manners of our staff. Furthermore, to provide benefits to its customers, courier and parcel service companies have committed to environmental improvements in all of its express packaging paperboard and plastic envelopes, and corrugated boxes and tubes. Most notably, courier and parcel service companies have removed all fiber from its packages and significantly increased the recycled material content that does not harm the environment (www.edf.org). Courier and parcel service companies understand the customers demand of less environment pollutions materials, the new improvements has made by couriers firms while maintaining or improving cost-competitiveness, customer friendliness, aesthetic attributes and functionality. We can say that courier and parcel service companies improved packaging has significantly lower environmental impacts, consuming fewer raw materials, water and energy during manufacturing, emitting less water and air pollution, and generating less solid waste, both in production and disposa l after use. Courier and parcel service companies understand that their customers differ in their demand. For targeted customers, including lawyers, mortgage brokers, and environmentally driven purchasers, the reusable envelope offers specific business benefits by facilitating document returns. This expanded service option of being able to use the just-received package as the return package has already enabled Courier and parcel service companies to capture new corporate accounts and attract new business from its competitors. Additional market gains are likely from packaging that has redesigned with the customers needs in mind, resulting in the introduction of several innovative changes that promote ease of use and enhanced functionality. These customer benefits can increase brand loyalty. The environmental leadership of courier and parcel service companies can support their overall brand equity and reputation with customers. Finally, one key benefit that courier and parcel service companies provide to their customers is the easy accessibility and use of their webpage. Courier and parcel service companies have taken the advantage to launch online services and applications before any of its competitors have. The Internet has enabled these firms to offer more services and do business directly with a greater number of customers. The website of courier firms also lets customers to check shipping rates worldwide and verify proof of delivery. 2. Discuses the challenges to TNT created by the specific characteristics of services TNT Express Services is a leading business-to-business express delivery company. TNTs aims to exceed their customers expectations through effective and efficient delivering of their goods and documents around the world. TNT always provides add-value to their clients by providing the most reliable and competent solutions through delivery networks. Figure 2 show the domestic and international market leader. Figure 2: Domestic and international market leader, Top 5 countries: 100%= Euro 13 Billion Source: http://group.tnt.com With all, successfully history that TNT has gained, the recent market researches indicates many challenges to TNT as well as other courier companies to meet its mission and objectives. Studies reported an increasing level of uncertainty is facing courier future market. These studies raise the concern about rising costs that may not be offset by price increases as of the completive nature of the market place. Increases the volume of sales via the internet expected to influence TNT as well as other courier services business, as they continued to be the distributor of choice for many sales companies, also shipping that is more international was being seen as trade liberalized around the world and the economies of developing countries improved. Furthermore, there is growing consensus between socialites, business forms and politicians about the climate change that harm the environment. The increasing levels of carbon (CO2) in the air because of fiber and plastic materials are trapping more heat, thus increasing global temperatures. The global worming phenomenon will give rise to all sorts of measures and regulations that try to decrease the CO2 emissions around the globe. On difficult situation, that TNT faced is to responded to this challenge by replacing plastic materials with more environment friendly and recycle materials. TNT realized that demographic trends are changing and creating challenges in the composition of the population across the world. For example, studies explain that Western European countries expected that between 20 per cent and 25 per cent of the population be above the age of sixty-five year old by 2020, while individual will live increasingly in cities with more than five million inhabitants, posing significant distribution challenges to TNT as well as other carious services (http://group.tnt.com). Because of the elderly population, expenditure of healthcare will dramatically increase. TNT realized that this trend have several implications for their transport and distribution chancels, such as growth of healthcare product flows, an increasing demand for consumer distribution networks, and possibly more challenges in attracting and retaining staff. One of the most challenges that TNT face is the mergers and acquisitions that would continue in order to remain competitive. TNT as well as other firms continues to collaborate with courier firms to increase their services in the face of declines in the volume of letter mail. More recently, TNT has signed up fifty new partners in 2005. However, it announced recently that it would no longer develop new partners. As result of this great challenge, TNT has stopped some regional development programs. TNT has improved and better developed its structure and merged its international and domestic courier services. Nowadays, TNTs courier services cater mainly to multinationals, which offers them both global and local courier services (http://www.knowledgeatwharton.com). To responds to mergers and acquisitions challenges, TNT has acquired in China, India and Brazil, and they have to work very hard to be able to meet up TNTs standards within three years after the acquisition date (http://group.tnt.com). One more challenge is the subcontractors of TNT Corporation. Subcontractors are involved in a substantial part of TNTs revenues, yet for many of them implementation of TNTs standards could be a burden because of the limited size of their operations or cost issues. Moreover, one challenge that persists in carious industries is the healthy and safety issue. For example, TNT faced numerous of health and safety regulations in the countries in which it operates. While their customers stress on the safety of their shipments, TNT executive is committed to enhance the safety by implementing best practices in safety management, processes, systems, tools and training. To response to this challenge, The Board of Management at TNT has provided adequate assets and has established quantifiable objectives and targets to maintain and continually improve TNTs health and safety performance. 3. Explain why customer care is a vital part of TNTs strategy in this competitive industry Improving Customers satisfaction is a key strategy for TNT to better enhance its competitive position in the global market as the leading business-to-business express delivery company in the world. Understanding customers needs and wants will improve TNT business and then increasing profits. To better understand customers, TNT has but various standards that primary developed from their customers feedbacks. It is a sign of TNTs commitment that it only measures where it has exceeded, rather than just met, customer expectations. TNT attempts to measure their customer satisfaction levels once every quarter, the results of the 2009 Customer Loyalty Measurement (CLM) Survey clearly indicate the steadily growth across all aspects of their business (http://www.tnt.com). TNT effortful seeks to be a firm that knows its customers and that responds to them with the best products and services that suite them. The only way to achieve this is to measure their customer satisfaction. TNT believes that constantly measuring customer satisfaction empty a sustainable competitive advantage, as no rivals firms could replicate the insight and the experiences that TNT has of its customers. As part of its strategy, TNT treats its customers in a friendly and professional, while it focused on improvement wherever possible. The two focuses believed to enhance TNT customers locality, and thus profitability. Twice a year, TNT measures their customer satisfaction and loyalty, which reaching at least 60% of the trading account base, covering all customer sizes from global to small and customers, and covering all lines of business. The measurement relates to the key customer satisfaction drivers as stated by customers in customer forums. Satisfaction measured for each key tr ansaction component from the booking through to the invoicing process and analyzed independently with an external specialist provider. Added to paper survey TNT distributed to all their customers, by the call centre department, TNT conducts a customer satisfaction survey among consumers and small and medium sized enterprises served. For the larger business firms, TNT conducted an annual survey to measure their satisfaction on services provided. TNT has a method to measure their customers satisfaction. TNT calculated the final score taken by customers and taking the weight give to values and multiplying this by the score for each value. Figure 3 and 4 shows the customers satisfaction express for the final score. From TNT management point of view, this score is more relevant and reliable than the consumer score, and in addition, the other scores give virtually the same picture. Figure 3: Customer satisfaction expresses Figure 4: customer satisfaction Mail Source: http://group.tnt.com/annualreports/annualreport07/annual_report/chap-2.html As employees are internal customers, TNT develop marketing strategy that aims to instilling pride to their internal customers. To TNT, this means that all employees are valued individual and that TNT consistently enhance and supports development of their employees skills, capabilities and competencies to deliver performance and enable career development and personal growth. TNT delegates employees to go the extra mile for their customers that would enforce their company values. In return, TNT ensures that all hard workers rewarded. As part of their Human resource strategy, TNT rewards their employees performance according to market practice. TNT seeks to attract, motivate and retain the best employees who meet TNTs current and future goals and objectives. Finally, TNT focuses on customers care (e.g. employees) as part of their marketing strategies because they believe that inspiring and leading employees to a specific level of performance that gives excellent customer experience. The head-managers at TNT expected to treat all stuff with respect, integrity and motivation way, employees who work hard rewarded as well as their head-manager. This make TNT staff feel more responsible for building the comfort possible work environment and create for their team the best corporate culture that focus on performance improvement. TNT aims to similarity apply this philosophy to its subcontractors that enhance their culture of high inspiration. 4. What do you see as the main areas of competitive advantage in the future? Explain how TNT can use these to remain a market leader From my reading, I found that there are many potential competitive advantages in the future for carious industries. On of future competitive advantages is focusing on improving services through the adaption of new technology. In our dynamic business environment, TNT also should constant focus on innovation and ideas that are imperative. In future, the innovations become the product itself. It said that It does not take a production line to compete, just a good idea that makes all the difference. From my reading I found that the company who adapt the technology first achieve a competitive advantageous over the other firms. Furthermore, from my understanding, I found that couriers companies, in order to achieve competitive edge they have to distinguish their self and their name. The brand name to carious industry is very important for present and future competitive edge. TNTs thus should develop a strategy that aims to differentiate their brand name through inspiring initiatives on responsible corporate nationality. Furthermore, I believe that TNT has to make its own reputation building that sustains its future competitiveness. Today, TNT believed to be highly relevant, high-recognized brand for its customers in the Netherlands. However, I believe that outside Europe, TNT, as well as other carious brands that delivery services deemed as low-end and it is still facing insufficient differentiation. In the state of Kuwait TNT is almost unknown brand name compared to HDL, American express and Aramic. Therefore, I believe that for future competitive advantages, TNT a as well as other carious companies should better articulates what makes their brand unique, both internally as well as externally. Furthermore, to be in competitive position in future, TNT has to persist focusing on their quality and performance. Quality and high services performances should not considered as a different issue within a firm and the constant improvement philosophy has to be as an integral part of the business strategy of TNT as well as other companies in this industry. Like focusing on customers care and add value services, I believe that the quality issue thus should be incorporated into TNT corporate culture. TNT thus should interestingly focus in performance improving of their transportation services as a whole. To achieve this objective, TNT has recently shared in the Logistics and Transport Sustainability Group (LTSG) of the World Economic Forum. However, I believe that TNT should use the recommendation and directions of its stakeholder as a key for its discussions with its competitors. Future competitive position can by no means to be achieved without focusing on employees training program and education courses. I believe that training staff and motivation play a key part of achieving competitive adage to customers service performance. Employees motivation, communication, commitment and an ability to work in team should take into account when talking new staff, beside academic records and previous years of experiences. I believe that if all employees are given training courses that focus on customer care as part of their induction, this will create better corporate culture that enhance TNT goals and objectives. The key skill in a technology society is the ability to learn. With constant training of employees and personnel to changes in the industry and technology will put companies in a position to better serve their customers that are the driving force for any business. Atkinson uttered; There has to be a culture of customer care which is generated throughout the company. if you havent got the right attitude youll never get the job done successfully . (http://www.roadtransport.com) I believe that one of today as well as future competitive advantages that carious company should considered is the social responsibility. TNTs should seek to take part and share the responsibility for the world in which it operates. If TNT considered the social responsibility, they would benefits from globalization and the increase in global flows of goods that is a result. As technologies make the distances between the continents get smaller, all residents of this planet are becoming neighbors. This implies that the difficulties of the developing countries are also the problems of the developed part of the world, which make a heavy responsibility on TNT Corporation. Today, TNT is certain that any plans or actions that a firm embarks to better address a major problem can be a vital source of pride for its employees and positively influence a firm reputation. However, I believe that for future competitive edge, sharing the societies responsibility are vital factors for TNT as well as any other carious services in this industry, where success is a direct result of social engagement, their satisfaction and employees and customers trust. 5. Critique the methods use to measure customer satisfaction and levels of customer care TNT measure customer satisfaction and loyalty in quarter bases by uses various methods to measure customer satisfactions including mail, survey paper form and phone call centers. Feedback from various customers leads TNT to revise their attitude and improve their performance standards. TNT contacts with all of its customers, from multinational businesses to small and customers. In their mission, TNT stated that; We aim to always exceed customers expectations. And we encourage our people to go the extra mile. They ask their customers about many aspect of dealing with TNT services. The conventionally key performance indicator for their failures or success is the extend to which errors were minimized. I believe that this traditionally approach partially reflect the real performance of TNT, however other indicators such as, quality of shipments, speed, and employees friendliness thus should be incorporated too. TNT has established customer satisfaction unit that comprising a driver, loading bank operative salesperson, clerk and traffic office operator. The unit managed by a supervisor or an executive who prepares an action plan to enhance the progress of the action plan in monthly meetings. Furthermore, TNT has come up with a concept is calls the Perfect Transaction that help in testing performance. this measures all, the elements of delivery such as whether the consignment was collected on time, what condition it arrived in, and whether an accurate invoice was produced, TNT take 10 % of consignments and measure them at random, we believe that this gives us a good view of what is going on in the business Atkinson says. From my reading, I found that TNT customers express do not considered the question of who is quality or to be blame, their primary focus is on that the service promised and paid to be delivered in time. To better develop and enhance their services based these customers feedback, TNT prepared deliveries on be on time, this become as prime standard of performance for TNT. Weekly reports for each location showing actual. Results for all for the following outcomes were introduced and this ongoing measurement discipline continues to help refine quality of service, Deliveries on time, misrouted consignments, copy consignment notes raised and not matched with original documents, and failures to deliver on time analyzed by reason. Increasingly, TNT developed further performance indicator targets for the support processes to include their administrative and selling function. At present, TNT heavily depends on their customers feedback, which provides measures of their ability of satisfy customers. Frequent and unrelenting reporting disciplines continue to help quickly introduce improvements whenever standards are not achieved. A named individual at each depot is responsible for each key performance outcomes and staff is empowered to call on additional resources to achieve required results. From my own perspective, I believe that TNT undertaking too frequent monitoring and measuring of their customer satisfaction and loyalty. This could be disadvantageous because trends do not have time to emerge. From my experience, TNT would be better to react to customer survey results rather than looking at the bigger and longer-term picture. I believe its it is helpful, for example, to set specific improvement targets once or twice a year basis and to monitor the effectiveness of these improvements. Importantly, customer research results need to be communicated to employees so that improvements can be made. Finally, TNT would be better if they use various indicators for their success besides measuring errors. To success in the global market, TNT should focus on measuring other aspects that may have but not direct relation to their success, for example measuring employee friendliness, customer expectation toward speed, quality, and prices. Finally, I strongly recommend TNT to compare results of customers survey with various competitors in the market. TNT should not be satisfied because the result of their survey is high, but they have always to compare themselves with other market competitive. The aim of this comparisons is that TNT can better understand their weakness and strength related to the industry, which eventually enhance and improve their development.

Concert at Invesco Field in Colorodo Essay -- Descriptive Writing Examp

Concert at Invesco Field in Colorodo I have been to very memorable places in my life, such as the Vietnam Wall and the White House but nothing compares to the Summer Sanitarium concert in Denver, Colorado at Invesco Field. This concert was a tour put on by Metallica, Limp Bizkit, Linkin' Park, Deftones, and Mudvayne. Invesco Field at Mile High is the newly installed stadium in Denver after they got rid of the old stadium. All of the Denver Bronco home games are put on here. I would have to say that this place is the most memorable place I have ever been too in my life. It was near 11:00 on a Saturday morning when I saw the stadium that was hosting the greatest concert of all time. The stadium had an interesting architecture such in that the top of the stadium had rolling curves as if it was a roller coaster ride. The top was pearl white that had a shine to it from a distance. When we pulled into the parking lot, which looked like was just newly paved with asphalt, the stadium was much bigger than I had imagined. Immediately I noticed that white glittering bronco from the old Mile High Stadium was put up standing in perfect view of everyone. I could see cars parked in parking lot as far as the eye could see. As I began to walk toward the stadium there were people beginning to line up at all the gates leading into the newly built stadium. When we reached the stadium the dark blue shirts, the security guards were wearing had to search me before I entered the most popular place to be in Denver. Once we passed security and went through the dazzling green gate, I finally realized I was in the stadium. We walked up to the second level, which is also known as the Club Level. When we entered the glittering glass doors of the le... ... smokers that make my stomach become queasy from the smell. The smell was like burning weeds and I also could smell the alcohol in the air from the people a row above me. Right when I noticed the smell of the alcohol they spilled it all over my friend, some little kid, who was in the row in front of me, and me. At the very end of the concert fireworks of blue, white, and purple lit the sky making the whole crowd cheer uncontrollably. Invesco Field at Mile High in Denver, Colorado has been one of the most memorable places. I have ever had the privilege of being. After seeing the concert I could not believe I just witnessed Metallica and Linkin' Park let alone be in the new stadium of Denver, Colorado. Having been to Washington, D.C. seeing the Vietnam Wall and Lincoln Memorial was quite memorable but the most memorable place I have ever been to was Invesco Field.

Enrollment System Chapter2

Chapter 2 REVIEW OF RELATED LITERATURE AND STUDIES This chapter provides the related literature and studies significant to the proposed system. This chapter also includes the theoretical framework of the existing system, and the conceptual framework of the proposed system. Related Literature Computerization of every process reduces human errors and processing time, it can also boost up productivity. â€Å"Computers are the best means for storage and management of data, they can serve as huge knowledge bases and can be harnessed for all sorts of financial transactions owing to their processing power and storage capacities. As computers are a daily utility, they have gained immense importance in day-to-day life. † -http://www. buzzle. com/articles/importance-of-computer-education. html Computer provides a very large storage of data, which can be used by a long period of time. It is the great advantage of computer against the manual handwritten process of enrollment. Local. Our country†¦ (at least 5 references, 2006 & above) Further discussed.. Foreign. Technology†¦ (at least 5 references, 2006 & above) Different †¦ Related Studies Local. In the conducted study of Charlene G. Bulao et. al in their undergraduate feasibility study entitled â€Å"A Proposed Computerized Enrollment System for Pamantasan ng Lungsod ng Valenzuela†, the case study stated that the school’s enrollment process are time consuming, redundant student records, and has a slow retrieval of student records. Similar with the stated problem of manual enrollment system at Canumay National High School the only difference is that Pamantasn ng Lungsod ng Valenzuela (PLV) equires payment for the tuition fee. Both of the study aim to develop a system that will reduce the redundancy of students information, reduce the consumed time in enrollment process, and a fast retrieval of students records. The proposed study by Gretchen S. Bation et. al (March 2011) in their undergraduate thesis study entitled â€Å"LAN-Based Enrollment System for San Diego Parochial School†, they aim to develop a system that is secured and organized through t he use of log-in form in order to avoid unauthorized access in the system. A system that will automatically section the student, a system that will provide a convenient way to retrieve, update, and manage students records using computerized database, and a system that will automatically compute the payment of tuition fee and balances of the student. The study is also similar to the proposed study by the proponents, the only difference is the system for San Diego Parochial School has a computation for the payment of tuition fee similar with the PLV. In the study conducted by Viroel Marcelo et. l (March 2003) in their undergraduate feasibility study entitled â€Å"Enrollment System of San Francisco High School†, the main objective of their study is to help the technology of the school in terms of enrollment, a computerized enrollment system that will provide all students and faculty member a accurate, faster, more efficient and convenient to the enrollment process of the institution. Similar with the study, the system proposed by the proponents also in tends to introduce something new with the enrollment process that will benefit both students and faculty members. San Francisco High School and Canumay National High School is both a public school, both of the system is not require to compute for the payment of tuition fee. Foreign. The proposed The proposed†¦ Theoretical Framework of the Study Figure 4 Theoretical Framework of the Existing Enrollment System of Canumay National High School The paradigm shows the existing system that highlights the disadvantage of a manual enrollment system. In the existing system, students commonly filled-up the enrollment form asking for their personal information accompanied by their report card last school year. Faculty members will compile all the files submitted by the enrollees. During the vacation period, teachers will now separate the student by their average grade and look for the student’s files in their cabinets. After the separation of sections the teacher will write the list of students enrolled per section in their columnar, enrollees will know the appropriate section upon the start of classes. Conceptual Framework of the Study Figure 5 Conceptual Framework of the Proposed Advance Enrollment System for Canumay National High School The paradigm shows the proposed system that highlights the advantage of a computerized enrollment system. In the proposed system, all the important information of every enrollee will be filled –up in a form and to be save in the system for easy retrieval for the next enrollment season together with their report card. The inputted grades will be computed by the system and will automatically choose the appropriate section of the enrolled student. The system will now produce the printed schedule of the students and it can also produce the printed copy of all the enrolled students per section. ———————- INPUT PROCESS OUTPUT HANDWRITTEN STUDENT INFORMATION; NAME, ADDRESS, PARENT’S NAME. REPORT CARD MANUAL: COMPUTATION RECORD OF DATA SEARCH OF DATA COMPILATION OF DATA MANUAL RECORDING OF INFORMATION; WRITTEN LIST OF STUDENTS INPUT PROCESS OUTPUT FILL-UP STUDENT INFORMATION; NAME, ADDRESS, PARENT’S NAME. REPORT CARD AUTOMA TIC COMPILATION; DBMS HANDLES ALL FILES ADEQUATE PRINTED REPORT: PRINTED SCHEDULE; PRINTED LIST OF STUDENTS PER SECTION

Gender Theories

Gender theories Sex is biologically given. Some animal species have one sex; others have two, or three. Gender is how nature interprets the apparent biological differences between particular human bodies of different sexual anatomy. The distinctions between bodies observed and imposed by our culture is where sociologists and theorists of gender identity find their theoretical interests aroused, poised for deconstruction action. This essay will visit the various approaches to gender realization under biological, interpersonal, or cultural. The essay will specify the one that I view being most valid, citing two personal experiences and two examples from scholarly sources. Over the years numerous major theories have been projected to explain gender development. Interpersonal-oriented theories tend to emphasize intrapersonal processes governing gender development. In contrast, cultural theories focus on social structural determinants of gender-role development and functioning. According to Biologically-oriented theories, gender differences arising from the disparity biological roles played by males and females in reproduction bring about gender-role maturity and differentiation (Allen, Felluga p. 1-5). Biological theories have been proposed to explain gender development and differentiation. Evolutionary psychology views gender segregation as ancestrally programmed. The ancestral origin of differences in gender roles is analyzed in terms of mate preferences, reproductive strategies, parental investment in offspring, and the aggressive nature of males. From this viewpoint, modern gender differences originated from successful ancestral adaptation to the diverse reproductive anxiety faced by men and women. Men contributed less to their offspring’s likelihood of survival so they required multiple partners and were less selective with whom to mate. In addition, uncertainty of paternity raised the risk of investing resources in children who were not their own. In contrast, women have to carry the fetus and care for their offspring years after their birth. Women adapted to their superior obligatory role in reproduction and parenting by preferring less sexual partners and favoring those who would be good lasting providers of the basic requirements of life for themselves and their offspring. Men, on the other hand, attempted to maximize the chances of paternity by reproducing with numerous young and physically striking females. Because of their size and strength advantage, ales resolved troubles arising from conflicting reproductive interests by exercising aggressive dominance over females. According to evolutionary psychology, many current gender differences, such as the number of sexual mates preferred, criteria for selecting sexual partners, aggression, envy and the roles they fulfill originated from the ancestral sex differentiated reproductive strategies. Evolutionary psychology is projected as a superior option to more socially oriented explanations of gender differentiation. However, this view, which attributes superseding power to biology, does not provide the mechanisms responsible for social patterns of behavior, nor does it specify the nature of the interactional relationship between genetic and environmental influences for disentangling their impact. Other analyses of gender differences from a biological point of view have centered on hormonal influences and estimates of heritability. Hormones influence the organization of the neural substrates of the brain, including lateralization of brain function. It has been reported that females show less lateral brain specialization than do males, but the differences are small and some studies find no such difference. Difference in degree of brain lateralization is assumed to create gender differences in cognitive processing. Though girls generally do better on oral tasks, and boys do better on some types of mathematical tasks, the differences are minute. Moreover, the gender differences have been losing ground over the past decade, which is much too short a time to be genetically determined. However, there are clear and consistent differences in spatial skills favoring males. But this difference has also been diminishing in recent years, most probable as a function of social changes. Although hormones may play a part in spatial ability, the evidence suggests that ecological factors play a central role in the observed differences. In comparison, boys grow up in more spatially complex environments, receive more encouragement for outdoor play, and engage extensively in activities that foster the development of spatial skills. In accord with a social source, gender differences in spatial ability are not found in cultures where women are granted greater freedom of action. (Kay, Albert. p. 6-11, Julia. p. 40-45). Cultural theories focus on understanding gender from a cultural or cross-cultural perspective. Cultural scholars do not dispute biological and interpersonal factors, but they assume that they are qualified by the influence of nature. One of the approaches is nthropology which argues that when confronted with different vales and ways of doing things in a foreign culture, you see the norm of your own society in a clearer light. This holds true of gender. Our views of gender are clarified by considering what it means else where. An example of how cultural attributes vary is from a group village in the Dominican Republic where it is common for males to be born with undescended testes an undeveloped penis but because this condition is common the society doesn’t regard it as abnormal. Instead, boys born with this condition are raise as â€Å"conditional girls†. They wear dresses and are treated as girls. At puberty, a secondary tide of androgens causes the testes to descend, the penis to grow, and muscle and hair typical of males to appear at which point the child is considered a boy and treated as a male. Anthropology holds that whatever genetic influences exist, the society we are socialized with is the one that shapes our genetic endowments. Other human cultures are not the only sources of insight into our own culture’s views of normal and appropriate behavior for men and women. In my view, gender development is determined by the curture upheld in ones area of growth. When I was young, the society around me made me realize my gender by buying me things they said by culture a boy should have. (Julia p. 51-54, Kruger p. 531) Reference list http://www. cla. purdue. edu/English/theory/genderandsex/modules/introduction. html Boston, Lyn Uhl. Kruger, S. F. (July 2002). Gender theories. Journal of the history of sexuality, 11, 530- Retrieved from

A Timeshare Call Center Evaluation Essays

A Timeshare Call Center Evaluation Essays A Timeshare Call Center Evaluation Paper A Timeshare Call Center Evaluation Paper Managers with the ability to analyze the performance and business trends from the established metrics measurements will have valuable tools to make decisions, thus creating a successful operation and a positive work environment The Frontline The frontline of a timeshare call center consists of two types of employees; inbound all-takers and outbound call-makers (North American Quitting Consortium, 2010). Inbound and outbound workers are divided into teams. This structure creates an efficient grouping of tasks and required skills. These employees utilize sales leads generated by a variety of marketing techniques that create a database for the outbound callers and entice inbound calls from prospective customers. Both inbound and outbound sales agents are evaluated on service, quality, and efficiency measures (North American Quelled Consortium, 2010). Benchmark measurements of Job performance will be: percentage of calls with a financial commitment, length of time n each call, rate of error or reworking of original order, product knowledge, etiquette, courtesy, qualified leads, and down time between calls. Outbound callers would have an additional metric: number of calls made per day. These metrics will be tracked and assessed by managers using electronic reporting measures that tracks call and the results of calls (North American Quitting Consortium, 2010). These measures will be used to create charts and reports based on the aforementioned metrics. Managers will monitor calls without agent knowledge (North American Quitting Consortium, 2010). All calls will be recorded (North American Quitting Consortium, 2010). This will allow managers to learn what successful agents are doing and help agents who are not doing well. Also, managers will walk the call center floor as an active listener (North American Quelled Consortium, 2010). This will allow managers to make Immediate corrections of employee behavior If necessary. Managers will also employ an often used call center method of observation known as a side-by-side (North American Quitting Consortium, 2010). On a certain interval each week a manager will slot wilt a memoir AT Nils or near team Ana Olsten to teen agents Andre a number of calls. This allows for immediate corrections of poor techniques as well as immediate praise for good efforts. The Closer The role of closer in a timeshare call center is crucial (North American Quitting Consortium, 2010). Typically the best candidates for employment are placed on the closer teams. Also members of outbound and inbound teams can be moved or promoted to the closer teams if he or she exhibits outstanding performance. To understand the role of closer one must first understand what makes the Job of closer necessary. When people contact or are contacted by a timeshare call center the goal f the person he or she is talking to is to get him or her to visit a timeshare resort, sit through a presentation, and be pitched a timeshare by a salesperson (North American Quitting Consortium, 2010). To do this the call centers typically offer the customer a vacation at the resort or a hotel nearby that will include admission to local attractions such as a theme park. The trip is marketed by the call center as free. However, there is a small fee referred to as a processing fee. This serves two purposes. It brings additional income to the call center in addition to the commission aid to it by the timeshare company the center is booking people to see. It is also a qualifier because the person must use his or her credit or debit card to pay the processing fee. This is a qualifier because to purchase a timeshare a person must have qualifying credit. A credit or debit card is one indicator that a person may have qualifying credit. Both inbound and outbound employees are given an hourly rate of pay with bonuses for the number of qualified leads he or she generates (North American Quitting Consortium, 2010). This is an area where an inbound or outbound associate can mislead a customer to get the bonus money. All calls, inbound or outbound, are routed to the closer for what is known as the button up and for payment collection (North American Quitting Consortium, 2010). The closers responsibility level is the highest of all people who handle phone calls. He or she must answer any questions that customers have. He or she must make sure, to the best of his or her ability, that the customer is qualified. He or she must make sure that the inbound or outbound associate did not mislead the customer in any way for the sake of getting a lead. In essence, closers are evaluated by the same standards as inbound and outbound employees. The one difference is that the closers report to his or her manager when inbound and outbound employees are sending over calls that are not qualified, or instances where customers were given false or bad information. This is why in some call centers closers are known as supervisors (North American Quitting Consortium, 2010). All parts of the team are now understood it is proper to understand how the center evaluates itself. The Center To Judge the performance of a timeshare call center one must first understand how he center works. With the exception of major timeshare corporations such as Yamaha or Marriott, timeshare call centers are operated by contractors (North American Quitting Consortium, 2010). These contractors are given an amount per seat in the call center. These centers are also paid bonuses for customers who visit the resort and purchase a timeshare. The processing fee is a way for the call center to add additional income to the center. Typically the processing fee is negotiable because it is additional income (North American Quitting Consortium, 2010). The recessing Tee amount can De uses as a way to overcome dejection In teen closing process. How the centers performance Judged? The first and most obvious way a center is Judged is the number of people who visit the resort and buy timeshares. This is the most important metric for the center because it is the deciding factor for the resort of whether or not the resort will renew the contract or enter into a new contract with the center. There are other areas where the center can measure its performance before contract negotiation. The quality of service does include customer satisfaction. Sought-after feedback from the customer could be done at the end of the call via electronic survey or by a follow up e-mail or phone call survey request (Barlow Miller, 1996). The center can also Judge itself as it creates and reviews the metrics for employees handling calls. The center needs to create and observe realistic metrics to observe and at the same time both attainable and challenging. If the metrics are met on a consistent basis the center will be successful. Conclusion products and services. Timeshare call centers are perhaps the most difficult of all call centers because they are not selling a product. Instead, timeshare call centers are selling an idea. The idea is for the customer to understand that every year he or she can spend a certain amount of time in a beautiful place or places. The associate on the phone must get the customer interested and at the same time make sure that he or she meets the qualifications sought-after by the timeshare resort. Long-term success for a timeshare call center is dependent on two things. One, the established metrics from the center must be met, and two, the close rate of people visiting the resort must meet the resorts desired rates.

Ethnic Polarization and the Duration of Civil War

Ethnic Polarization and the Duration of Civil War Introduction The article discusses the relationship between the civil war duration and ethnic polarization. The arguments in the article provide that civil wars are key barriers to the development of the economy. Civil wars lead to the destruction of infrastructure, loss of human life and have an effect on future prospects for investment.Advertising We will write a custom essay sample on Ethnic Polarization and the Duration of Civil War specifically for you for only $16.05 $11/page Learn More The causes of civil wars can be analyzed in relation to their onsets, the duration of the wars, as well as the incidence of civil wars. Civil wars may start randomly, after which conflicts emerge. Factors such as a country having mountains where rebels can hide also contribute to the onset of civil wars. Civil wars may also emanate from low per capita income; this makes a civil war last longer than it would have lasted if the per capita income was high. Lack of democrac y may also trigger a civil war as rebels form militia groups in order to oust an undemocratic regime (Montalvo Reynal-Querol 123-143). Literature Review The available literature indicates that certain factors can be attributed to the onset of civil wars. One of the methods used in the estimation of the civil war onset includes logic regression, which analyses some of the causes as high population, with high primary commodity exports, as well as a population that is highly dispersed. Inequalities in incomes, ethnic differences and political liberties may not be significant risk factors for civil war. The available literature also indicates another probable causes of civil war which is oil exports in a country. An analysis on the incidence of civil war shows ethnic polarization as one of the factors affecting the incidence of such wars (Montalvo Reynal-Querol 123-143). Analysis by Montalvo and Reynal-Qureol shows that democracy and export have little impact on civil wars. In terms o f duration of civil wars, Gates and Strand estimate that major factors influencing this issue are political instability, parallel conflicts and autocratic regimes. Studies also indicate that income inequality can be regarded as a main cause of civil wars (Montalvo Reynal-Querol 123-143). Method/Methodology Certain methods can be used to explain the relationship that exists between civil wars incidence and ethnic polarization. One method, which can be utilized, is the traditional ration form, which defines a quadratic based cost function, contest success function, as well as pure contest equilibrium.Advertising Looking for essay on ethnicity studies? Let's see if we can help you! Get your first paper with 15% OFF Learn More Another model that can be employed to establish relationship between conflict and ethnic polarization, is taking a country that consists of two social groups. This model shows that the discovery of a natural resource may trigger violence b etween the two groups. The methodology used to establish the relationship between civil wars and ethnic polarization is also based on measuring the duration in relation to years, months, weeks, as well as days (Montalvo Reynal-Querol 123-143). Methods such as Kaplan-Meier estimation of the survival function can be used to establish the relationship existing between ethnic polarization and duration of civil wars. Based on this method, survival function of countries that have low ethnic polarization tends to be dominated by nations with high ethnic polarization (Montalvo Reynal-Querol 123-143). Results As indicated in the results provided in the article, ethnic polarization has a profound impact on civil war duration. More pronounced ethnic polarization indicates that the civil wars will last longer than expected. Therefore, ethnic disparities within a population may cause civil wars that may even last for decades. Attention should be directed at polarized countries in order to come up with measures, which will ensure civil wars do not take a toll on the population (Montalvo Reynal-Querol 123-143). Montalvo, Jose Marta Reynal-Querol. Ethnic polarization and the duration of civil wars. Econ Gov 11 (2010):123–143. Print.

Analysis of HP Inc Case Study Example | Topics and Well Written Essays - 1000 words

Analysis of HP Inc - Case Study Example Its future growth is expected to come from BRIC countries -Brazil, Russia, India, and China which are already contributing about 33% of company's revenue. Its total costs for the year 2007 is $95 billions considered too much, though it has been already engaged in cost cutting measures. (HP Annual Report 2007, p 6) The company's future strategy should be directed towards reducing costs which is the hall mark of its annual report and it is observed that another key factor is eliminating avoidable litigations which might comprise of sizeable percentage of its costs. Unless these issues are addressed as a 'change management' strategy, results i.e cost cutting will be difficult to achieve. The tool at hand is Nadler-Tushman Model (1980) to diagnose the organizational behavior at HP Inc (Nadler & Tushman, 1980) Change implementation is a complex process affecting the human and organizational behavior for which Nadler-Tushman Model will be useful as a road map. The model will show the fit of elements with one another in a system. The fit process is what is known as congruence by which the model is known. Nadler and Tushman (1980) have said that the model helps identifies areas to be focused to improve performance, in this case, cost cutting, for which change in the organizational behavior is a must. ... The resources, information and feedback from the environment will make it conducive for the HP inc to implement change management for cost cutting and avoiding litigation. The key environmental elements serve as inputs which are responsible for influencing costs for the organization. They are regulations, market fluctuations, suppliers of raw materials & other inputs, rival firms in the market and others. Besides, funds, know-how and data are resources as one of the inputs apart from environmental elements. Past experience as history also serves as one of the inputs. The model says that inputs undergoing transformational process should result in achievement of effecting change for ultimate goal of cost reduction in various spheres and eliminating avoidable litigation as outputs. The relationship between inputs and outputs along with transformation process are shown in the figure 1 below. Figure 1 above The starting point of the transformational process is the 'task' which involves use of latest know-how to eliminate wasteful process aimed at cost cutting. It will include changes in the work flow, procedures and processes. In house development of know how must accelerated so as to avoid maximum possible patent costs as well litigation costs. The solution lies how these changes are managed through people as individuals, formal and informal organizations. People would accept changes provided they do not affect them in any manner in the first place. So they recognize future events as a result of changes through what is called perceived justice which should result in fairness in work distribution, assignment and how they are achieved in the process. Further, rewards should be fairly distributed and there should be fairness in

Prescription Drug Abuse and the Death of Flawed Diamonds Essay

Prescription Drug Abuse and the Death of Flawed Diamonds - Essay Example Their lifestyles are glamorous and set apart so much that they unintentionally put themselves in vulnerable situations, caused by exhaustion, less stable peers, destabilized relationships, irregular hours, identity issues, and efforts to deny mortality and the impermanence of social status. This paper will examine this issue through the celebrity porthole, and will consider the answers Confucius offers to the problem and how his teachings apply. As with most social issues, death by unintended drug poisoning, is contributed to by a number of factors. Some of those factors include accepting drugs from friends; securing multiple prescriptions; taking prescription drugs in combination with other drugs and/or with alcohol; Relying solely on drugs to relieve pain, gaining dependency; using prescription drugs for emotional support without making necessary life adjustments (Paulozzi, 2010); using drugs to maintain a certain social image when one’s true situation doesn’t fit the image. Another factor is profit that pharmaceutical companies make and, consequently, the ways they pressure doctors to prescribe particular drugs for their patients. Doctors are often too busy to notice what drugs their patients are still taking, and patients too often fail to dispose of excess medication (Paulozzi, 2010). Exposure to constant advertising is another significant factor. The most recent death of a celebrity, apparently due to a combination of prescription drugs and alcohol, driven by lifestyle irregularities and destabilization, is Whitney Houston, who just died at 48 years of age (Dolak, NG, & Vega, 2012). Her peers in the music industry referred to her as one of the greatest voices to ever grace the earth, a true original and a talent beyond compare, one of the most iconic voices of my lifetime (Marikar, 2012). Her regretful and untimely death is included in a long lineage of unintended deaths by prescription drug poisoning, alone or in combination with alcohol or other drugs. This lineage includes Marilyn Monroe (intentionality controversial), Dorothy Dandridge, Jimi Hendrix, Freddie Prinze, Elvis Presley, Keith Moon, Steve Clark, Rob Pilatus, Dana Plato, Ol’ Dirty Bastard, Chris Penn, Gerald Levert, Anna Nicole Smith (and her son Daniel), Pimp C, Heath Ledger (Katie, 2009), Brittany Murphy, and Michael Jackson, among others. Speaking from the teachings of Confucius, I observe that a superior individual must be virtuous, educated and well-mannered, a combination of saint, scholar and gentleman (Shinn, 1997). Right conduct is of extreme importance, in honor to ancestors, for the satisfaction of doing right, and to avoid punishment by T’ien, the God of Heaven. T’ien often punishes those who do not have good conduct, with an early death (Shinn, 1997). Sincerity, benevolence, filial piety and propriety are basic principles of virtuous conduct (Shinn, 1997). The celebrities mentioned were people whose lives were extreme, liv ed in the context of the entertainment field. It is a field that discourages sincerity (replacing it with performance), benevolence (substituting competition), filial piety (substituting the constant reinvention of self and values), and propriety (replaced by partying, drugs, alcohol, loud behavior, and gaining attention). Alcohol, drugs, domestic battery, suicide attempts, promiscuity, heavy competition, betrayal, scandals and gossip,

Barack Hussein Obama Research Paper Example | Topics and Well Written Essays - 1000 words

Barack Hussein Obama - Research Paper Example President Obama has plenty of detractors and many blame him for things that he really has no control over. But despite this, Barack Obama represents America in ways that few other Presidents have in the past. He is a unique president that has been elected because he has experiences and attributes that appeal to the rapidly changing demographics of the United States of America. An important distinction that President Obama has that makes him unique among Presidents of the United States is his ethnicity. President Obama’s mother, Ann Dunham, was a student in Honolulu, Hawaii when she met Barack Obama Sr. They were both studying in the same program at the university. Ann was from a working class family that had lived throughout the Midwest before relocating to Hawaii. She was a smart, able student with a passion for learning about cultures from all around the world. Barack Obama Sr. was from the Luo tribe in Kenya. As a child, he herded goats in his native Kenya. He was attending college on a scholarship. Ann and Barack Obama Sr. married in 1961 and Barack Obama Jr. was born a few months later. The fact that Ann was a white woman from the Midwest and Barack Obama Sr. was a black man from Africa is significant. President Obama became self-conscious about his race when he was a young teenager (Barack Obama Biography, 2011). He wondered why being black was looked down on by some white people. This is significant because President Obama is leading America during an age when ethnic minorities are the new majorities in several major metropolitan regions. America is a more ethnically diverse place and it is important that there are people in leadership that have experienced discrimination first hand. Some minorities think the Barack Obama should do more for them than he has while he has been in office. There may be few legislative victories he can point to, but it is good to have an ethnically mixed President so the issue of race can be discussed in a more constru ctive way than in the past in America. Barack is an important President for our day and age because he is a minority and that helps all Americans know that minorities are capable of sound judgment and capable leadership. Barack Obama’s parents divorced when he was two years old. He then moved to Indonesia and lived with his step-father, mother and step-sister for several years. This is a second reason that President Obama is uniquely qualified to be our President. He is the only President in the history of the United States to have lived in a Muslim country for any period of time. America’s relations with the Muslim world are at an all time low in many respects. We still have close allies such as Saudi Arabia, Qatar, Bahrain and Yemen. But many Muslim countries hate America and Americans. Having experienced Muslim culture first hand, President Obama is in a strong position to understand the Muslim world. He knows from first hand experience that not all people in the Mu slim world are bad. He understands that the vast majority of Muslims are peaceful people that want peace with America. President Obama gave a famous speech in Cairo soon after he was elected. In this speech he called for greater unity and understanding between the western, democratic nations and the Arab, Muslim nations (Holzman, 2009). It is interesting to note that many of those people that heard this speech would begin peaceful protests two years later,

MHE514 Module 2 - Case, Natural Disasters Essay Example | Topics and Well Written Essays - 500 words

MHE514 Module 2 - Case, Natural Disasters - Essay Example re ready to provide assistance, but the paranoid rulers of Burma refused to consider any such assistance for its suffering population (Burma Reels as Storm Toll Rises, 2008). Ratnesar 2008, in his article â€Å"Is It Time to Invade Burma?† takes a look at the inadequate response of the rest of the world to the human disaster unfolding in Burma, due to the lack of concern of the ruling Burmese Junta to their sufferings and thereby denying the required and available international aid. In the face of this refusal to accept international aid, which sets a precedent for the rulers of any country to remain indifferent to human suffering, Ratnesar suggests that it is time for the rest of the world to act, through military action by the invasion of Burma, to provide relief for the suffering people. Negotiations to permit the international community, may not succeed with Burma, and hence the need for a more vigorous reaction from the rest of the world. This would have the added benefit that of letting know to rulers with a similar disposition to their citizens as the rulers of Burma that the world would not tolerate human suffering and has options to deal with it (Ratnesar, 2008). Viewed from the moral perspective, the recommendation of the author is justified. There was a human disaster unfolding in Burma, which was many hundred times the disaster that the United States faced in the aftermath of Hurricane Katrina (Burma Reels as Storm Toll Rises, 2008). The paranoia of the ruling junta in Burma became an obstacle to international humanitarian aid to reduce the human suffering in Burma (Beech, 2007). This paranoia of the ruling Burmese junta had led to curtailment of movement of international NGOs, such that at the time of this human disaster there was minimal aid infrastructure in the country and hardly any international aid flowing in (Burma Reels as Storm Toll Rises, 2008). Yet, the response of the world community was lukewarm. Pressure on the rulers of Burma to relent

Workplace violence and bullying Research Paper Example | Topics and Well Written Essays - 2000 words

Workplace violence and bullying - Research Paper Example In simplified terms, workplace violence is in physical forms and workplace bullying is in psychological forms. Workplace bullying is also part of workplace violence. Because of possible overlapping of discussion and there is yet no internationally recognized definition for workplace violence, this paper intends to treat the two terms interchangeably. However, difference between the two is to be recognized as strategies to prevent them may have to be in varying degrees (Barron, 2013). Workplace violence and bullying has been recognized since 1990s as an organizational misbehavior or rather misbehavior in organizations. Organization misbehavior is a deliberate act on the part of the members in an organization that challenge and breach of organizational norms and expectations and/or core values of society, mores and standards of conduct which are fertile grounds for workplace bullying. It can be a workplace aggression or misbehavior or a parallel occurrence that is not subordinate or identical. Incivility which is a low-level violation of organizational conduct can turn into bullying overtime (Fritz, 2013). Bullying is characterized by frequency of the behavior, imbalance of power between the bully and victim, and hostile working conditions. Bullying has been defined as an aggressive behavior aimed at causing physical or psychological attack on others (Lipinski, Albright, & Fenclau, 2013). The book The Harassed Worker is the earliest study of workplace bullying by the psychiatrist Carol Brodsky in the 1970s by interviewing over 1,000 workers from California and Nevada who were making workers’ compensation claims but no interest was shown towards the book. It was only in 1980s that workplace bullying began to be studied by nursing professor Helen Cox who examined the abuse suffered by her nursing students at the hands of staff nurses in her institution leading to quitting the nursing

Managing External Stakeholders Essay Example | Topics and Well Written Essays - 2250 words

Managing External Stakeholders - Essay Example The company management has to make a balancing assessment and evaluate all such external forces in order to adjust them with company's objectives. While taking crucial corporate decisions, it is necessary to know about the expectations of different stakeholders and to determine the extent to which they could and would exert their influence. Johnson & Scholes (1999) define stakeholder as, "Stakeholders are groups or individuals who have a stake in, or expectation of, the organisation's performance." For any organization to work, all the stakeholders have to pool their efforts. Terry & Franklin (1994) define management as 'a distinct process consisting of activities of planning, organizing, actuating and controlling performed to determine and accomplish stated objectives with the use of human beings and other resources'. Different organisations have different sets of stakeholders, whose nature and composition varies depending upon the nature of business. For example the Arsenal Footbal l Club, besides being a soccer club is a public limited company in itself. As football club, its main stakeholders are, the players, the spectators, football fans, the club administrators etc. But as a plc, a broader array of stakeholders comes into picture. The Arsenal Holdings plc manages stadiums, matches, football teams, online TV channel, credit card business, sports academies, strategic partnerships with host of other organizations etc. Therefore the company has stakeholders from different corners of the society in general. The Arsenal Football Club started off when a group of workers at the Woolwich Arsenal Armament Factory decided to form a football team in late 1886. The club has now transformed into a full fledged company organizing different types of activities. The recent half yearly financial results for the company indicate an impressive growth rate with group turnover increasing to GBP100.8 million (2005: GBP57.0 million) as a result of higher gate and match day reven ues at Emirates Stadium and sale of a property development site at Drayton Park1. Similarly, British Petroleum (BP) is a leading oil and gas company. The company's operations include the exploration and production of gas and crude oil, construction and mining, manufacturing and transportation. Besides this the company also has a network of subsidiaries engaged in the chemicals, power and renewable energy sectors. The company maintains leading brands like BP, AM/PM, Aral, ARCO, Castrol etc. With operations spread over six continents in about 100 countries, the company maintains stakeholders in many forms and profiles. The humble beginning of BP can be traced back to 1901 when William Know tried to explore oil in Persia. But it was not before 1908 that the first commercial oil discovery was made in the Middle East by BP (Datamonitor, 2006). In 1935, the company prospered and was renamed the Anglo-Iranian Oil Company. Similarly, exploration expanded into North America (mainly Alaska), South America, Africa, and Europe. The war effort resulted in the British governmen t becoming a shareholder in the company, an association which went on till 1987. Any organization is managed by soliciting crucial support and guidance from respective stakeholders and by taking care of different factors affecting the functioning of an organization. A coordinated approach is required for taking care of all the

MHE514 Module 2 - Case, Natural Disasters Essay Example | Topics and Well Written Essays - 500 words

MHE514 Module 2 - Case, Natural Disasters - Essay Example re ready to provide assistance, but the paranoid rulers of Burma refused to consider any such assistance for its suffering population (Burma Reels as Storm Toll Rises, 2008). Ratnesar 2008, in his article â€Å"Is It Time to Invade Burma?† takes a look at the inadequate response of the rest of the world to the human disaster unfolding in Burma, due to the lack of concern of the ruling Burmese Junta to their sufferings and thereby denying the required and available international aid. In the face of this refusal to accept international aid, which sets a precedent for the rulers of any country to remain indifferent to human suffering, Ratnesar suggests that it is time for the rest of the world to act, through military action by the invasion of Burma, to provide relief for the suffering people. Negotiations to permit the international community, may not succeed with Burma, and hence the need for a more vigorous reaction from the rest of the world. This would have the added benefit that of letting know to rulers with a similar disposition to their citizens as the rulers of Burma that the world would not tolerate human suffering and has options to deal with it (Ratnesar, 2008). Viewed from the moral perspective, the recommendation of the author is justified. There was a human disaster unfolding in Burma, which was many hundred times the disaster that the United States faced in the aftermath of Hurricane Katrina (Burma Reels as Storm Toll Rises, 2008). The paranoia of the ruling junta in Burma became an obstacle to international humanitarian aid to reduce the human suffering in Burma (Beech, 2007). This paranoia of the ruling Burmese junta had led to curtailment of movement of international NGOs, such that at the time of this human disaster there was minimal aid infrastructure in the country and hardly any international aid flowing in (Burma Reels as Storm Toll Rises, 2008). Yet, the response of the world community was lukewarm. Pressure on the rulers of Burma to relent

Managing External Stakeholders Essay Example | Topics and Well Written Essays - 2250 words

Managing External Stakeholders - Essay Example The company management has to make a balancing assessment and evaluate all such external forces in order to adjust them with company's objectives. While taking crucial corporate decisions, it is necessary to know about the expectations of different stakeholders and to determine the extent to which they could and would exert their influence. Johnson & Scholes (1999) define stakeholder as, "Stakeholders are groups or individuals who have a stake in, or expectation of, the organisation's performance." For any organization to work, all the stakeholders have to pool their efforts. Terry & Franklin (1994) define management as 'a distinct process consisting of activities of planning, organizing, actuating and controlling performed to determine and accomplish stated objectives with the use of human beings and other resources'. Different organisations have different sets of stakeholders, whose nature and composition varies depending upon the nature of business. For example the Arsenal Footbal l Club, besides being a soccer club is a public limited company in itself. As football club, its main stakeholders are, the players, the spectators, football fans, the club administrators etc. But as a plc, a broader array of stakeholders comes into picture. The Arsenal Holdings plc manages stadiums, matches, football teams, online TV channel, credit card business, sports academies, strategic partnerships with host of other organizations etc. Therefore the company has stakeholders from different corners of the society in general. The Arsenal Football Club started off when a group of workers at the Woolwich Arsenal Armament Factory decided to form a football team in late 1886. The club has now transformed into a full fledged company organizing different types of activities. The recent half yearly financial results for the company indicate an impressive growth rate with group turnover increasing to GBP100.8 million (2005: GBP57.0 million) as a result of higher gate and match day reven ues at Emirates Stadium and sale of a property development site at Drayton Park1. Similarly, British Petroleum (BP) is a leading oil and gas company. The company's operations include the exploration and production of gas and crude oil, construction and mining, manufacturing and transportation. Besides this the company also has a network of subsidiaries engaged in the chemicals, power and renewable energy sectors. The company maintains leading brands like BP, AM/PM, Aral, ARCO, Castrol etc. With operations spread over six continents in about 100 countries, the company maintains stakeholders in many forms and profiles. The humble beginning of BP can be traced back to 1901 when William Know tried to explore oil in Persia. But it was not before 1908 that the first commercial oil discovery was made in the Middle East by BP (Datamonitor, 2006). In 1935, the company prospered and was renamed the Anglo-Iranian Oil Company. Similarly, exploration expanded into North America (mainly Alaska), South America, Africa, and Europe. The war effort resulted in the British governmen t becoming a shareholder in the company, an association which went on till 1987. Any organization is managed by soliciting crucial support and guidance from respective stakeholders and by taking care of different factors affecting the functioning of an organization. A coordinated approach is required for taking care of all the

Efforts to Address Illegal Logging Issue Essay Example for Free

Efforts to Address Illegal Logging Issue Essay The Malaysian government’s response to illegal logs in the country has been to implement log-tracking systems, to ban log imports from Indonesia and to increase law enforcement activities. The State Forestry Departments have been setting up State Security and Protection Units within their organizations. They have also asked for assistance from the police and military to curb illegal activities. Punishment for illegal logging or importing banned timber can be quite severe. For example, penalties for cases that go to court in Sarawak can result in payments of up to ten times the value of seized timber, plus a US$15,000 fine, plus a jail sentence of up to five years. Numerous offenses have been prosecuted. For example, in Peninsular Malaysia, some 324 forestry offenses were recorded involving illegal logging, improper logging licensees, felling immature trees and encroachments. However, environmental NGOs claim that there are many more violations that are undetected. The Malaysian government views the management of its forests as within the purview of its own sovereignty. Government and industry officials are confident that little illegal forest activity occurs in Malaysia and that its enforcement mechanisms are highly effective. When the illegal logging issue recently arose in the context of negotiations toward an economic partnership agreement with Japan, Malaysian representatives were adamant that matters of illegal logging are strictly dealt with. On concerns about Malaysian imports from Indonesia, they contended that imports from Indonesia carry the relevant certificates. The Japanese negotiators indicated that proof of legality for Malaysian wood products entering Japan would be a prerequisite to furthering negotiations on the economic agreement. Unlike any other Asian country, Malaysia has had a fairly comprehensive log tracking system for several years, which has limited the ability of manufacturing plants to purchase and consume logs from unspecified sources. On the Peninsula, every cut tree on PFE land is tracked from the stump to the processing plant. The stump is left with a plastic tag which includes an I.D. number corresponding to the tags on all the logs cut from the  individual tree. Before the logs leave the forest, an officer checks the tag numbers in the â€Å"Tree Tagging and Timber Production Control Book†. The logging company needs to fill in a â€Å"Forest Harvesting Control and Monitoring Form† for each stand to be checked regularly by a state official. Each month, the Forest Range Officer in charge completes a â€Å"Monthly Forest Harvesting Process Report† to ensure the licensee only harvests trees according to the permit. 51 See EIA/Telepak. â€Å"Profiting from Plunder: How Malaysia Smuggles Endangered Wood.† 2004. and The Star Online. â€Å"Big Seizure of Illegal Logs in National Park.† 2003. 52 EIA. â€Å"Environmentalists Accuse Singapore of Illegal Trade in Endangered Timber and Harmful Chemicals at UN Conference; US Sanctions Possible as Trade Threatens Biodiversity, Human Health.† 2004. 53 â€Å"Environmental and social NGOs reject the Malaysian Timber Certification Council’s Scheme† 54 Nikkan Mojkuzai Shimbun. â€Å"Japan Concerned About Illegal Logging, Japan-Malaysia FTA Negotiations Forest Products for a Subcommittee.† July 23, 2004. Page 86

Relationship Between Teacher And Student Essay

Relationship Between Teacher And Student Essay It takes more than knowing the content to be a good teacher. One of the most important aspects of teaching is building relationships with your students. Teacher-child relationships influence how a child develops. The relationship can relate to a wide range of school adjustment outcomes, including liking school, work habits, social skills, behavior, and academic performance. In order to be successful you need to know what pedagogical strategies work with your students. Not all strategies will work in every classroom or with every student. Teachers need to fulfill an important attachment by providing students with a secure base and surroundings. Teachers need to work together to better serve their students (Simon, 2001). Teachers must know about students prior experiences and build on them with new learning experiences (Noddings, 2007). It is the role of the teacher to initiate relationships with students. Teachers need to actively engage and learn about the students. They need to learn likes, dislikes, hobbies, experiences, anything that will make a connection between the teacher and student. Teachers need to have enthusiasm and take a sincere interest in the child (Valenzuela, 1999). As the childs teacher, if you take Valenzuela advice on building relations, you know more about the child than the writers of the book you are teaching from. You can adjust the way you teach based on how your students learn and what they take interest in. The curriculum and content being covered will be much more meaningful if delivered in a way the students favor. Teaching methods would be enhanced by a curriculum that contributed to the relevance and interest level of students work and learning experiences. When students are forced to go through material that they are not engaged in they will lose interest. Students need to connect with what they are learning through engagement. Curriculum approaches that promote combined social as well as emotional intelligence of students are much more effective (Noddings, 2007). A teacher needs to design ways for all students to participate fully, even the shy or quiet ones. Also need to avoid polarization, explore all aspects of a topic. Teachers need to support students in their opinions and encourage them to shift their opinion if warranted. Finally they need to teach the tools of discussion not just the content of the discussion (Simon, 2001). As a teacher you need to provide and create learning opportunities, encourage peer mentoring and discussion, and encourage collaboration and sharing of knowledge. Allow space for individual approaches to learning. Be flexible and develop and cooperative learning environment. As the teacher you need to allow students to take responsibility for their own learning and act as the students facilitator, not just lecture on your own knowledge. Your role as a teacher is to work with students, not to tell students what to do. While you want to be a facilitator you are still in a position of power; teaching requires authority. The students need to be aware that you are in a relationship where you, the teacher, has the authority in the classroom. The concept of power needs to be a part of the curriculum and be known by students. Without power or authority you can lose respect. Teachers need must be aware and not abuse power in their relationship with students. While it is essential to gain respect from your students educators also must respect the students. They cannot take the role of facilitator into dictator. It is the teachers responsibility to be respectful towards their students. You can build a secure relationship with respect and caring together. Students can like you without respecting you or seeing you as the authority figure. If your students do not respect your students, they will not respect you. Teachers and students a like need to display authentic caring that emphasizes relations of reciprocity between one another. Teacher need to genuinely care for their students and their well being. They cannot base their relationship on what academic achievements the student makes (Valenzuela, 1999). There is a great importance that the students see their teacher as a person. Noddings suggested that a proper relationship is a caring relationship in which the unique needs of both people are honored. Both parties have a responsibility to each other. It is the role of the teacher to make sure that the students and themselves honor their responsibilities (Bryzzheva, 2008). Teachers have perspectives as to what kinds of relationships they have with any particular student. Teachers relationship perceptions can be valuable in assessing the interactions they have with students. As a teacher you must be aware of the liability of a negative or unfavorable relationship. Teachers need to consider negative relationships as grounds for some sort of pedagogical intervention and action to be taken in order to change the unfavorable aspects and turn the relationship in to a valuable positive connection (Thijs, 2008). If a teacher displays enthusiasm and pleasure in teaching it can rub off on their students. Students will do more of what you want them to do when they like and respect you and are engaged and interested in their studies. A good relationship will lead to the best possible long term outcomes for students and educators the same.

The effect of the use of video texts on ESL listening test-taker perfor

Elvis Wagner investigated the use of video texts in testing the listening of ESL students within the experiment exhibited in his article, â€Å"The effect of the use of video texts on ESL listening test-taker performance.† While the article itself was based heavily around the experiment conducted to test the effectiveness of video texts in testing listening, Wagner posed very interesting questions which he hoped his findings would portray. Wagner’s first question was the most interesting and asked, â€Å"1. To what extent does the use of video texts on an ESL listening test affect test-taker performance on that test? Do those test-takers in the video condition score higher or lower than the test-takers in the audio-only condition?† (498); this question addresses the usefulness of testing listening with video texts while comparing its effectiveness to the control of audio-only. Studying the effects of video texts in listening test taking situations could help English language learners to better comprehend their test and ultimately improve their English skills, depending on the final data analysis. To better understand the constructs behind Wagner’s study, it becomes necessary to investigate the background in studies used to assess the use of video texts in listening testing. Wagner provides many conflicting studies and data in the background section to show that one way of presenting the testing has not been proven better over the other. By sharing that Kellerman’s (1992) observation that â€Å"The use of video texts allows listeners to view kinesic behavior of speakers† (494); Wagner not only provides one side of the listening in testing argument, but also aids his readers in establishing why his experiment was necessary. A view tha... ...texts in testing listening for English language learners, but further study is required before test formats are changed. Wagner makes sure to include that there are different forms of listening that we are trying to teach English language learners and the ways we test them should branch from those goals. For example, if we are trying to teach students how to listen to a radio broadcast, providing a video to teach that skill would not be as beneficial as an audio-only test, the inverse is true for teaching face-to-face communication and listening. While Wagner’s study showed that â€Å"the use of video texts on a test of L2 listening ability led to increased group test performance† (509), this study only focused on group results instead of individual. There is so much more that can be done to investigate the use of video texts, Wagner is just scratching the surface.

Effective Communication Inside the Courtroom Essay -- Court Communicat

Effective Communication Inside the Courtroom Do you swear to tell the truth, the whole truth and nothing but the truth so help you God? This is a statement that is often heard inside the courtroom, one that all must swear to as they attempt to testify in a court of law. The constitution of the United States allows accused to be judged by a jury of their peers to determine their guilt or innocence (Abadinsky, 1995). In order for that to take place a trial must be conducted to allow the evidence to be presented. In order for that to happen the state must have its attorneys present the facts that have been discovered. It is the responsibility of the state attorney or prosecutor to convince the members of the jury that the events being presenting are true and that as members of society they should find the accused guilty and thus assess some type of penalty. At the same time it is the job of the defense attorneys to persuade the jury to find their client not guilty based on their story. In order for this to happen both the prosecution and the defiance must effectively communicate with the members of the jury and with other members of the court in an attempt to prevail. The proper communication techniques are very important in presenting ones case. Communication must take place between attorneys and clients, between opposite counsel and with the judge, but most importantly with the jury. Statement of the Problem Thus, the research question for this study is: How do attorneys effectively communicate inside the courtroom? Attorneys are defined as officers of the court authorized to appear before it as a representative of a party in a legal controversy. Communicate is defined as to impart knowledge, to make known, to d... ...s paper article: Lewis, N.A. (2001, September 9). Plans for web monitoring in courts dropped.The New York Times, 51,871, 34-35. 9. An Article in a scholarly journal with continuous pagination: Beitz, C. (2000). Rawls’s law of peoples. Ethics, 110, 669-696. 10. An article in a scholarly journal that paginates each issue separately: Durrell, D.D (2000). Durrell as a teacher. Journal of education, 182, 135- 158. 11. A film or video tape: Bureau of Justice (Producer) & Richardson, J.G. (Writer/Director). (1997). Bias in the courtroom. [microfilm]. United States National Center for State Courts. 12. An article off of the internet: Ramsey, G. (March 1999). Communication theories on trial: can the scales of justice be swayed by the application of communication theories? Communication & the law. Retrieved (September 17, 2001) from http:// ehostgvw9.epnet.com